FAQ
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Q. Do you give discount on multiple orders?
A. If you want more than 10 of the same item, please email or phone us and we will give you a quote on the item you are interested in.
Or if we state that we only have a few of the item you want please let us know and we will let you know if we can get more of this item. We are more than happy to help and give discounts on multiple orders.
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Q. Why isn't my item hallmarked?
A. This question is something we get asked a lot.
********** FAQ START HALLMARKING ************************
** Please note the below is based on UK (English) Law and may not be the same in your own country **
Some items are exempt from hallmarking.
If an item is under these weights they DONT have to be hallmarked.
1 gram for gold, 0.5 grams for platinum and 7.78 grams for silver.
The manufacturers dont tend to unless they have to as it costs extra money and takes extra time.
Although the items maybe exempt from hallmarking they still have to be as described otherwise this breaks the trades description act and the UK law
Eg you cannot describe an item as 9 carat gold when it is actually gold plated or you cant describe an item as sterling silver when it is 800 standard silver.
All the suppliers we deal with are very particular about hallmarking when needed, as they dont want to be breaking the law. Mistakes do sometimes happen but due to the legal implications this is VERY rare.
The item still has to be as described.
If an item is described as Silver it has to be at least 800 parts of pure silver per 1000 parts
If an item is described as Sterling Silver it has to be at least 925 parts of pure silver per 1000 parts
If an item is described as Britannia Silver it has to be at least 958 parts of pure silver per 1000 parts
There is also an extra mark 999 which is for 999 parts of pure silver per 1000 parts
There are other exemptions but this can be very complex. For more information about English hallmarks you can start with the Birmingham assay office www.theassayoffice.co.uk
********** FAQ END HALLMARKING ************************
If at the end of this you find your item should be hallmarked and is not please let us know. Problems rarely occur re hallmarking but it has been known. Lastly many people are reassured by a '925' mark or 'sterling' mark it is not proof that an item is silver as ANYONE and I mean anyone is able to buy a 925 stamp and stamp literally anything. A hallmark is a set of stamp or laser marks on an item and their use is restricted to the assay offices or hallmarking offices in the UK. To learn more about HALLMARKING visit www.theassayoffice.co.uk as a start.
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Q. I'm not happy who do I contact?
A. We're sorry your unhappy. We do try extremely hard to make sure everything runs smoothly and most of the time it does. Problems do occur rarely. Please contact us either online via the contact us or phone 01773 541757 or email http://bluediamondsgiftshop@virginmedia.com
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Q. I see a charm in silver that I would like in gold. Can you do it or have you got it.
A. If you see a charm and you would like this in gold please email us at http://bluediamondsgiftshop@virginmedia.com
and we will check with our suppliers for you.
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Q. Do you engrave.
A. Sorry no we do not have engraving facilities.
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Q. Do you solder.
A. Sorry no we do not have soldering facilities.
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Q. I have received something different to what I ordered. What happens now.
A. Sorry. Although it's very rare we do make mistakes. Please contact us and let us know whats gone wrong. The last thing we want is to lose a customer. We want you to be happy so you will come back and recomend us to your friends and family.
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IF YOU HAVE ANY OTHER QUERIES PLEASE DO NOT HESITATE TO CONTACT US
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